FREQUENTLY ASKED QUESTIONS

Do I save money, the more days I hire?


Yes, we apply a discount on our normal prices on every extra day of hire. Also, check our deals page and grab yourself a bargain.




Are there student discounts?


Not yet sorry, but we are working on it




Can I pick my gear up the night before?


Yes! We recommend you come and get your gear the night before, so you are set for the morning




Can I get a refund on our gear?


If both Turoa and Whakapapa are closed, or you bring the gear back in the morning DRY AND UNUSED then we will gladly refund your money.




How long does it take to service my gear?


We can get most tune-ups done overnight, depending on how busy we are, even in shop straight away




What will the weather do?


We have a pretty good idea on the weather forecast, and can advise you on this. BUT we cannot be 100% sure. So best to make a decision HERE.




Do you rent chains?


No sorry. Turoa offers chain hire and shuttle services, and Whakapapa offers shuttles from the village.




What do you sell?


Lots of stuff. Check it out HERE




Why do you need to know my height and weight?


We need these details in order to setup your bindings so they are safe




Do we sell any of your rental gear?


We often have ex-rental gear that is available for customers to buy, Let us know in store and we can check what we have for you.




I don't know what to bring?


Don't worry, we have a handy guide HERE




I don't know how to plan my trip?


Not to fear, we have a handy guide to help you out HERE




What if I cant bring the gear in by 6pm?


If this is the case, please let us know as we will organize a drop off point for you, or you can bring it in the morning.




Do we have to return the gear everyday we dont use it?


If you have the gear out on multi day hire, we will organise in store if you need to return the gear every day you dont use it. We are very flexible on this. Often if we do not need the gear, you can keep it and not have to return it... and not get charged.





© 2016 Tokaanu Ski & Snowboard Hire

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Phone: 07 3867961 After hours: 0276064399

Mon - Thurs: 7.30am - 6pm

Friday: 7.30am - 9pm

Sat/Sun: 7am - 6pm